KNMDetailing - Privacy Policy

(Last Updated: April 2, 2025)

1. Introduction

KNMDetailing ("we," "us," or "our"), operating via knmdetailing.co.uk, is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, enquire about our services, or book our mobile car valeting and detailing services.

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR). Our contact details for privacy-related queries are provided at the end of this policy.

Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and address (where the mobile service will take place).
Service Details: Information relevant to the service you require, such as: vehicle details (size, condition), service package chosen, specific requirements (e.g., mould removal, pet hair removal), location for mobile service, potentially photos of your vehicle for quoting purposes.
Enquiry Information: Any information you provide when contacting us via website forms, email, phone, or other means, including message content.
Booking Information: Dates and times of requested or confirmed appointments.
Payment Information: Details necessary to process payments, primarily bank details for deposit transfer (we do not store these long-term beyond processing) and confirmation of cash payment upon completion.
Website Usage Information: Basic, often anonymised or aggregated, information collected via cookies about how you interact with our website (e.g., pages visited, duration of visit). See our Cookie Policy for details.

We generally do not collect 'special categories' of personal data (sensitive data like health, race, religion).

3. How We Collect Information

We collect information primarily directly from you when you:

Fill out forms on our website (e.g., contact, quote request forms).
Contact us directly via email, phone, or social media messaging.
Provide details during the consultation or booking process (including potentially sending photos).
Provide bank details for deposit payment and make cash payments upon completion.
Interact with our website (basic usage data via cookies – see Cookie Policy).

4. How We Use Your Information (Purpose & Legal Basis)

We use your personal information for the following purposes, relying on specific legal bases under UK GDPR:

To Provide Quotes & Information: To understand your requirements and provide accurate service details and pricing. (Legal Basis: Necessary to take steps prior to entering into a contract)
To Schedule & Manage Bookings: To arrange, confirm, and manage your appointments at your specified location within our service area (Renfrew, Erskine, Inchinnan, Bishopton, Dargavel, Paisley, surrounding Glasgow areas). (Legal Basis: Necessary for the performance of a contract)
To Deliver Services: To carry out the agreed mobile car valeting or detailing service effectively and safely at your location. (Legal Basis: Necessary for the performance of a contract)
To Communicate With You: To respond to enquiries, send confirmations and reminders, provide service updates, and handle any follow-up communication. (Legal Basis: Necessary for the performance of a contract; Legitimate interests - providing excellent customer service)
To Process Payments: To manage deposit payments via bank transfer and confirm receipt of cash payments. (Legal Basis: Necessary for the performance of a contract)
For Record Keeping & Administration: To maintain accurate business records, including service history. (Legal Basis: Legitimate interests - efficient business management, potential dispute resolution; Legal obligation - for financial/tax records)
To Improve Our Website & Services: Analysing website usage (often anonymous data) and potentially customer feedback to enhance our offerings and user experience. (Legal Basis: Legitimate interests - business development and improvement)
To Comply with Legal Obligations: To meet requirements set by law, regulators, or authorities. (Legal Basis: Necessary for compliance with a legal obligation)

Direct Marketing: We may use your contact details to send you occasional updates or promotional offers related to our services if you have explicitly consented to receive them (e.g., via a newsletter sign-up checkbox). You can withdraw your consent (opt-out) at any time using the unsubscribe link in our emails or by contacting us. (Legal Basis: Consent)

5. Data Sharing

KNMDetailing respects your privacy. We do not sell or rent your personal information to third parties for their marketing purposes.

We may share your data with trusted third-party service providers ('data processors') who assist us in operating our business. We only share the minimum information necessary. These may include providers of:

Website Hosting & Platform: (e.g., Wix platform services)
Email Communication Systems:
Cloud Storage Solutions: (For secure data backup)
Website Analytics: We do not currently use Google Analytics, but may do so in the future. If implemented, data would be shared with Google under their privacy terms. You can typically opt-out here: https://tools.google.com/dlpage/gaoptout/
Payment Processing: Primarily related to bank transfers (processed by banks adhering to their own privacy standards).

We ensure necessary providers have appropriate data protection measures in place. Where providers are based outside the UK/EEA, we ensure legal safeguards are in place.

We will also disclose information if legally required.

6. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Our standard retention period for customer records is typically for 6 years after our last interaction or service completion to meet legal and accounting obligations, unless a different period is necessary for the specific data type or a legal requirement dictates otherwise. After this period, your personal data will be securely deleted or anonymised.

8. Your Data Protection Rights (Under UK GDPR)

Under UK data protection law, you have rights including: Access, Rectification, Erasure, Restriction, Portability, Objection. To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity. We aim to respond within one month.

9. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Cookies

Our website uses cookies. For detailed information, please see our separate Cookie Policy: knmdetailing.co.uk/cookie-policy (Ensure page exists at this URL).

11. External Links

Our website may contain links to other sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy. Changes will be posted here with an updated date.

13. How to Contact Us

If you have questions or wish to exercise your rights, please contact us:

Data Controller: KNMDetailing Contact Method: knmdetailing1@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO) (www.ico.org.uk).

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